FAQ

Where do you ship?

We ship worldwide. Delivery times vary by location — see our Shipping Policy for full details.

How long does delivery take?

Orders typically arrive within 7–20 business days depending on your location. You'll receive a tracking number once your order ships.

How do I track my order?

Use the Track Your Order page and enter your order number and email address.

Can I return or exchange an item?

Yes — we accept returns within 30 days of delivery. Items must be unused and in original packaging. See our Refund Policy for full details.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods shown at checkout.

My order hasn't arrived — what should I do?

If your order hasn't arrived within the estimated delivery window, please contact us at support@bijoufy.com and we'll look into it right away.

I received a wrong or damaged item. What now?

We're sorry to hear that! Please email us at support@bijoufy.com with your order number and a photo of the item. We'll send a replacement or issue a refund immediately.

How do I contact support?

You can reach us any time via our Contact Us page or by emailing support@bijoufy.com. We typically respond within 24 hours.