1. What types of stones do you use?
Our rings feature premium Moissanite gemstones, each accompanied by a GRA or GIC certification. Every piece includes a digital certificate to verify its authenticity and exceptional quality.
2. Is Moissanite the same as a diamond?
No, Moissanite is not a diamond, but it’s a stunning alternative. Renowned for its brilliance, durability, and clarity, Moissanite offers a sustainable, ethical, and cost-effective option compared to mined diamonds.
3. Does my ring come with a certificate?
Absolutely. Every Bijoufy ring includes a GRA or GIC certificate of authenticity, detailing the grade and specifications of your Moissanite stone.
4. Can I customize my ring?
At this time, Bijoufy offers a curated selection of premium styles and stone sizes. We may introduce customization options in the future, so stay tuned!
5. Do you offer international shipping?
Yes, we provide free express shipping worldwide, including the UK, Europe, US, Canada, Australia, and beyond. All shipments are fully insured and trackable for your peace of mind.
6. How long will it take to receive my order?
Each ring is meticulously handcrafted and ships within 2–4 business days. Delivery typically takes 4–8 business days, depending on your location. For faster service, a 48-hour priority dispatch option is available at checkout.
7. What is your return policy?
We offer a 30-day money-back guarantee. To qualify, your ring must be unused, in its original condition, and returned with its certificate and packaging.
8. What if my ring doesn’t fit?
We currently do not offer resizing services. To ensure the perfect fit, please consult our Ring Size Guide before placing your order.
9. Is your packaging discreet?
Yes, all orders are shipped in plain, unbranded packaging with no external logos. Inside, you’ll find a luxury ring box and your certificate for a premium unboxing experience.
10. Is Bijoufy a UK-based brand?
Yes, Bijoufy is proudly headquartered in London, delivering timeless quality and minimalist elegance to customers worldwide.
Still Have Questions?
We’re here to assist you.
Contact us at support@bijoufy.com, and our team will respond within 24 hours.